Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your data.
1. Introduction
The London School of Business and Research (LSBR) is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
| Category | Types of Data | Purpose |
|---|---|---|
| Personal Identification | Name, email, phone number, address | Account creation, communication |
| Educational Information | Qualifications, work experience, academic records | Course eligibility, certification |
| Payment Information | Card details, billing address | Payment processing (via secure third parties) |
| Usage Data | IP address, browser type, pages visited | Service improvement, analytics |
| Course Progress | Completed modules, submissions, grades | Educational delivery, certification |
3. How We Use Your Information
We use the information we collect for the following purposes:
- Educational Delivery: To provide access to courses, learning materials, and assessments
- Account Management: To create and manage your student account
- Payment Processing: To process your enrolment fees and instalments
- Communication: To send important updates, reminders, and support responses
- Certification: To issue certificates upon successful course completion
- Service Improvement: To analyse usage patterns and improve our platform
- Marketing: To send promotional materials (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to fulfil our educational services agreement with you
- Legitimate Interest: Processing for our legitimate business interests, such as improving our services
- Consent: Processing based on your explicit consent, such as marketing communications
- Legal Obligation: Processing required to comply with UK law
5. Data Sharing and Disclosure
We may share your information with:
Third-Party Service Providers
- Payment Processors: Stripe, PayPal for secure payment handling
- Cloud Services: Microsoft Azure for hosting and data storage
- Email Services: For sending course communications and updates
- Analytics: Google Analytics for understanding user behaviour
Educational Partners
- Awarding bodies for certification purposes
- Accreditation organisations for quality assurance
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your data in certain circumstances
Right to Restrict
Request limitation of how we process your data
Right to Portability
Receive your data in a machine-readable format
Right to Object
Object to processing based on legitimate interests
To exercise any of these rights, please contact us at [email protected]
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- 256-bit SSL encryption for all data transmission
- Secure password hashing and authentication
- Regular security audits and vulnerability assessments
- Access controls limiting data access to authorised personnel
- Secure data centres with physical security measures
8. Cookies
We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your login preferences
- Understand how you use our website
- Improve our services based on user behaviour
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
9. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
- Student Records: Retained for 7 years after course completion for verification purposes
- Payment Records: Retained for 7 years as required by UK tax law
- Marketing Data: Retained until you withdraw consent
- Website Analytics: Anonymised after 26 months
10. International Transfers
Your data may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our website. We encourage you to review this policy periodically.
Last Updated: January 2026
